Here at Epiphany in Care we strive to offer our Service Users a good quality service. This process begins with our recruitment process and follows through to the services we are able to provide our clients with. From time to time we like to ask our service users and other who come into contact with our service about their experiences of Epiphany in Care, our Staffs and Management team. We use this information to inform the design of our service influence how our services are carried out and to correct areas that our service users are not so happy with.

Here at Epiphany in Care we welcome all feedback offered and when our clients express their unhappiness we will try to improve this by listening and taking their concerns seriously.

What we do with your feedback

As part of the Care Quality Commissions Essential Standards Outcome 16: Assessing and monitoring the Quality of Service Provision the organisation will send out questionnaires to both its staffs and service users to collate their views on how Epiphany in Care is run and to ascertain that the services we provide are received well and reflect the organisations aims and objectives. Your feedback may also be viewed by the Care Quality Commission as part of Epiphany in Cares inspection process.

How to give feedback

As part of the Care Quality Commissions fundamentalStandards regulation 17: good governance the organisation will send outquestionnaires to both its staffs and service users to collate their views onhow Epiphany in Care is run and to ascertain that the services we provide arereceived well and reflect the organisations aims and objectives. Your feedbackmay also be viewed by the Care Quality Commission as part of Epiphany in Caresinspection process.

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